Majority of our standard cakes & sweets (including matcha powders) requires refrigeration, preferably at the range of 2-4°C. We recommend consuming the cake within 2 days, especially the ones decorated with fresh fruits.

Cancellations to standard cakes must be made in writing 48 hours prior to the said completion date to qualify for refund. Any notice made between 48-24 hours prior will only be qualified for a store credit (this can be used for all further orders). Any notice made within 24 hours prior will not be qualified for any refund or credit. 

Cancellations to celebration cakes must be made in writing 1 week prior to the said completion date to qualify for store credit (this can be used for all further orders).  Any notice made within 72 hours prior will not be qualified for any refund or credit. 

We take pride in our cakes and sweets. On a few occasions a year we have an unsatisfied customer. If you are unhappy with your order and/or purchase, please notify the driver or staff before accepting the products. A staff shall then deal with your case ASAP.

Once your order has been delivered or collected, we no longer hold any responsibility of your purchase. We highly recommend that all care be taken to ensure no damage or miss handling of the final product to ensure you receive exactly what you ordered. 

• A pick-up time will be arranged at the time of booking.
• Your order must be collected at the allocated time.
• Dulcet will not provide refunds for late pick-ups or no-shows for 48 hours.
• Please call us if you are running late.

Dulcet reserves the right to post photographs/ images of any of our work on our website and other social media sites (with the exception of images showing the faces of customers without their prior written permission)