Majority of our cakes are made with fresh cream, some contain fresh fruit. Therefore, they require refridgeration, preferably at the temperature range of 2-4*C. If you pick up your cake, we highly recommend that all care to be taken, including using a cool/thermal bag during transportation of your cake to maintain its good condition and freshness.

We recommend that the cake to be consumed within 2 days, especially the ones decorated with fresh fruits.

Cancellations to standard cakes must be made in writing 48 hours prior to the said completion date to qualify for refund. Any notice made between 48-24 hours prior will only be qualified for a store credit (this can be used for all further orders). Any notice made within 24 hours prior will not be qualified for any refund or credit. 

Cancellations to celebration cakes must be made in writing 1 week prior to the said completion date to qualify for store credit (this can be used for all further orders).  Any notice made within 72 hours prior will not be qualified for any refund or credit. 

We take pride in our cakes and sweets. We kindly ask that you check your cake/purchase before accepting it. In rare occasions, that if you are unsatisfied with your order and/or purchase, please notify our delivery driver or team member upon accepting the products. One of our team members shall then deal with your case ASAP.

We appreciate you understanding that once your order has been delivered or collected, we no longer hold any responsibility of your purchase. We highly recommend that all care be taken to ensure no damage or miss handling of the final product to ensure you receive exactly what you ordered.

• A pick-up time will be arranged at the time of booking.
• Your order must be collected at the allocated time.
• Dulcet will not provide refunds for late pick-ups or no-shows for 48 hours.
• Please call us if you are running late.

Dulcet reserves the right to post photographs/ images of any of our work on our website and other social media sites (with the exception of images showing the faces of customers without their prior written permission)